Let our Trusted Local Experts Manage Your Property
When choosing Better Homes and Gardens Real Estate Treasure to be your long term rental property manager, here's what you can expect in the process of coming onboard and some answers to commonly asked questions.
Competitive management fees with no startup fees.
We utilize a diligent process that includes a thorough screening, credit checking, and a professional opinion of each applicant in order to fill vacancy with a qualified tenant.
We will prepare a market analysis to arrive at the estimated market rent for your property. Our occupancy is higher than the competition and our competitive pricing strategy earns more income for our owners.
You receive priority access to home maintenance and repairs through our partnership with local companies that include: priority service for general handyman work, and licensed appliance/HVAC, plumbing, electrical, and other home repairs as needed.
We know you have concerns about your home and allowing tenants to occupy it. We make every effort to alleviate your stress by performing move-in inspections, lease renewal inspections while your home is occupied, and move-out inspections when they leave.
Your property is our priority and our team is dedicated to the care and management of it. Your home will be properly cared for from inspections and maintenance to marketing and tenant selection. As your Property Care Team, you can be assured that you and your property are in good hands.
Read on for answers. If we've missed something, just let us know!
For your convenience, we direct deposit your payments into your bank account each month.
We strongly encourage our tenants to pay electronically via their online portals. This allows them to pay from anywhere at any time of day and allows them to pay via credit/debit card or ACH. If tenants are unable to do this, they may still bring or mail a personal check or cashier's check to our office.
Though Better Homes and Gardens Real Estate Treasure Long Term Rentals maintains a very low eviction rate, we are prepared to handle such instances should they arise. When an eviction situation arises, our accounting team will make contact with the proper authorities to begin eviction proceedings as well as attend court on your behalf. When eviction proceedings are started, it typically takes around 30 days to legally gain possession of the property from the outgoing tenant.
We have strict qualification guidelines to ensure that only the best tenants rent your property. You can find more in-depth information about application requirements here.
No, once the tenant and property manager have signed the lease, you'll receive an executed copy for your records. Our leases are specially designed to protect property owners and include very specific requirements for tenants and how they are to treat the property.
Lease terms are typically 12 months, but may be longer or shorter with owner approval. Remember, if your property is in a homeowner's association, they might have rules that pertain to lease lengths as well.
No, you are not required to make the property available for Housing Voucher Program.
Yes. Tenants are required to purchase and show proof of a renter's insurance policy with $100k minimum liability.
Better Homes and Gardens Real Estate Treasure Long Term Rentals works with a team of trusted vendors who can take care of a variety of maintenance problems that may occur at your rental property. If your tenant puts in a maintenance request, your property manager will evaluate the request and dispatch the appropriate vendors. If a larger maintenance issue occurs, your property manager will be in contact with you to discuss cost and the best ways to address the issue.
Monthly income and expense reports are available to owners via their online portal. Additionally, year-end statements will be provided each January to assist in tax preparation.
This amount can vary but typically for well-qualified tenants it is equal to one month's rent. Security deposits are held in Better Homes and Gardens Real Estate Treasure's trust account in accordance with NC laws until tenants vacate and any damages are assessed. In North Carolina, the highest amount you can charge for a security deposit is two month's rent.
All Better Homes and Gardens Real Estate Treasure Long Term Rentals tenants are provided with an after hours emergency maintenance line. If the situation reported is deemed to be a legitimate emergency, the appropriate vendor will be dispatched to take care of the issue as quickly as possible.
If your property is vacant, we utilize a secure third-party showing system which allows tenants to have a self-guided tour at their convenience. To utilize this system, prospects must provide a copy of their photo ID. Though there is no charge to view properties, having card information on file protects you if any damages should occur during the showing. For occupied properties, we have dedicated showing agents who will provide prospective tenants a tour of the property.
We give tenants until the 5th of each month to pay their rent without penalty. Tenants who pay after the 5th will be charged with a late fee equivalent to 5% of their monthly rental rate. If a tenant has not submitted their monthly rental payment by the 6th of the month, they may receive a demand letter from the property manager/landlord demanding the rent be paid within the following ten days. If the rental balance is not covered within that ten day window, the tenant could be subject to summary ejectment per NC General Statute 42-26.
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The Better Homes and Gardens Real Estate Treasure team is a group of trusted local experts who know the area intimately and who help their clients find just the right place for a second home, investment property, or year round residence. Using our vast knowledge of the rules and regulations of living along the coast, we work diligently to educate our buyers and sellers to ensure they have the smoothest transaction possible. Other services include commercial real estate and long term rental property management. Contact us today!